Invisalign patients are fast shoppers. They price two or three providers the same afternoon and book the scan with whoever feels easiest first. Speed and a warm first reply matter more here than almost anywhere.
Invisalign sits in an interesting spot: high enough value to matter to your production, common enough that patients treat it like a considered purchase rather than a medical decision. They compare. They read reviews. They submit a few forms. And they move quickly once someone makes it easy.
Invisalign leads are the classic casualty of the front-desk bottleneck. They arrive during the day, they need a reply within the hour to matter, and they get one tomorrow. Not because anyone dropped the ball, but because a clinical team cannot watch the inbox in real time. A structured follow-up process, with a person overseeing it, reaches every one of those inquiries fast, which is the whole game for a same-day shopper.
They price several providers at once and compare on convenience. A slow or impersonal first response sends them to a provider who answered quickly and warmly. The lead was real; it went to a faster office.
A low-friction next step gives an easy yes, but the offer matters less than the speed and warmth of the response delivering it. Reach them fast, make the next step effortless, and propose specific times.
They move faster, so the first hour matters even more, but they still need more than one attempt. Many book with whoever followed up by text after they missed the first call. A short multi-touch cadence captures them.
We reach every Invisalign inquiry within minutes, by text and call, and follow up until the scan is booked, with a person overseeing every message. You pay per confirmed appointment. The first two pilot practices pay $100 per booking and nothing else.
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